Refund Policy for Seedance 2

Our Commitment

At Seedance 2, we want you to be completely satisfied with your purchase. This policy outlines when and how you can request a refund.

Subscription Refunds

Eligible for Refund

You may request a refund within 7 days of your initial subscription purchase if:

• You have not consumed a significant portion of your allocated credits (less than 20% usage)
• You experience persistent technical issues that prevent you from using the service, and our support team is unable to resolve them
• The service does not function as described on our website

Not Eligible for Refund

Refunds are not available in the following cases:

• More than 7 days have passed since your purchase
• You have used more than 20% of your allocated credits
• Subscription renewals (you can cancel anytime before renewal to avoid future charges)
• Account suspension due to violation of our Terms of Service
• Change of mind after significant usage of the service

How to Request a Refund

1. Contact Support: Email us at [email protected] with the subject line "Refund Request"
2. Include Details: Provide your account email, subscription plan, purchase date, and reason for the refund request
3. Processing Time: We will review your request and respond within 3 business days
4. Refund Method: Approved refunds will be processed to the original payment method within 5-10 business days

Subscription Cancellation

• You can cancel your subscription at any time from your account dashboard via the billing portal
• Cancellation takes effect at the end of your current billing period
• You will retain access to all features until the end of your paid period
• No partial refunds are provided for mid-cycle cancellations

Credit Purchases

• One-time credit purchases are non-refundable once credits have been used
• Unused credits from one-time purchases may be eligible for refund within 7 days of purchase

Chargebacks

Before initiating a chargeback with your bank, please contact us first. We are committed to resolving issues fairly and promptly. Unauthorized chargebacks may result in account suspension.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about our refund policy or need assistance, contact us at:

• Email: [email protected]
• Response Time: Within 3 business days

By purchasing a subscription or credits on Seedance 2, you acknowledge that you have read and agree to this Refund Policy.